We want you to be delighted with your online purchase at Island Luxe.
Please choose carefully, as refunds are not provided for change of mind or incorrect selection. We recommend you carefully preview any orders before proceeding with your order. If you make an error, please contact our Team immediately for assistance.
Therefore, we recommend you read our Returns & Exchanges policy before purchasing from Island Luxe so you’re aware of our policy and your rights under Australian Consumer Law.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns Process :
Report your return in writing via email to Island Luxe at email@example.comEnsure your Subject contains your original order number. Example: “Return Request Order #2103”Please include details of the return you want to exchange or may have an issue with.Await our response; we will be back in touch with you within 24 hours and provide further instructions.Our intention will always be to ensure that your returns process is an easy, efficient and cost-effective transaction for all parties.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and shipping fees will be the buyer’s responsibility to have them returned.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon receiving it. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and discuss the next step. If you have discovered your item was delivered defective, you will need to contact us within 48 hours.
Returns and Repairs
Should you be able to visit us at either of our physical stores in Bangalow or Byron Bay, please feel free to pop in the stores to evaluate the issue. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with an available replacement.
Exceptions / Non-returnable items
Certain types of items cannot be returned; these products are :
Custom products (such as special orders or personalised items)Personal care goods (such as beauty products and or opened fragrances)Large Furniture Items (*conditions below)Sale items or Gift Cards.
Please get in touch if you have questions or concerns about your specific item.
Conditions for Furniture and Large Item returns:
For large items, including Furniture and Homewares, all details regarding dimensions and materials will have been discussed and agreed upon before delivery.
Should there be a change of mind or the item not be suitable, it will be the buyer’s reasonability to pay shipping fees to and from the shipping address. For further questions regarding this clause, please contact us at email@example.com
The fastest way to ensure you get what you want is to return the item you have, following the above guidelines. Then, once the return is accepted, purchase the new item separately.
Please follow the returns process above.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please know it can take anywhere from 4-8 business days to process.