ESTIMATED DELIVERY TIMES
All parcels are shipped using Australia Post. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Australia Post delivery service is fully trackable online at here.
Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary and you can usually give or take a day extra. Please keep in mind that we too dispatch from a "regional" area so an extra day can be a given once lodged.
Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 5 business days
Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days
Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days
Additional postage charges may applied to some remote areas depending on the size of the parcel.
INTERNATIONAL SHIPPING ESTIMATED DELIVERY TIMES
International parcels are shipped using Australia Post International. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Australia Post delivery service is fully trackable online with your tracking number via. here
Please note the following delivery times are a guideline only and are subject to change. Again please refer to Austalia Post's website for further understanding of timeframes and zoning.
Zone 1 – New Zealand | 4-7 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-14 working days
Zone 3 – Rest of the world | 10-16 working days
Shipping costs for all international orders will be determined by your zone and weight of your parcel. All international shipping costs will be adjusted at check out or alternatively we will be in touch to arrange alternative and more economical shipping.
We would be delighted to answer any questions you may have about international shipping. Please do so by sending your queries to email@example.com , we will always endeavour to send you items by the most safe and economical way.
Please note if your parcel is to be delivered outside any major city centre, or being held at local customs clearance, there may be further delays beyond delivery times guideline. We recommend following up with your local post office should this appear.
INTERNATIONAL CUSTOMS CHARGES
You may have to pay additional taxes or import duties depending on your country. Island Luxe is not liable for any additional taxes or duties incurred by your country. Please contact your local customs for more information.
Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is any sign of damage, please document it by taking multiple photos and recording time and date to which you picked up your parcel.
ENQUIRY ONLY ITEMS
Please note some of our items online will not be available for purchase via the website. This is due t the nature of the item perhaps requiring more technical shipping details via. removals services or logistics. If this is the case please follow the prompts and one of our staff members will be in touch to help arrange the item you are inquiring about.