SHIPPING POLICY

ESTIMATED DELIVERY TIMES

All parcels are shipped using Australia Post. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Australia Post delivery service is fully trackable online at here

Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary and you can usually give or take a day extra. Please keep in mind that we too dispatch from a "regional" area so an extra day can be a given once lodged. 

Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 5 business days

Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days

Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days

Additional postage charges may applied to some remote areas depending on the size of the parcel.

INTERNATIONAL SHIPPING ESTIMATED DELIVERY TIMES

International parcels are shipped using Australia Post International. Once an online order has been placed, it will be dispatched within 2-3 business days. Once dispatched you will be notified by email. Australia Post  delivery service is fully trackable online with your tracking number via. here 

Please note the following delivery times are a guideline only and are subject to change. Again please refer to Austalia Post's website for further understanding of timeframes and zoning. 

Zone 1 – New Zealand | 4-7 working days

Zone 2 – North America, Western Europe, Asia and the Pacific | 6-14 working days

Zone 3 – Rest of the world | 10-16 working days

Shipping costs for all international orders will be determined by your zone and weight of your parcel. All international shipping costs will be adjusted at check out or alternatively we will be in touch to arrange alternative and more economical shipping. 

We would be delighted to answer any questions you may have about international shipping. Please do so by sending your queries to website@islandluxe.com.au , we will always endeavour to send you items by the most safe and economical way. 

Please note if your parcel is to be delivered outside any major city centre, or being held at local customs clearance, there may be further delays beyond delivery times guideline. We recommend following up with your local post office should this appear. 

INTERNATIONAL CUSTOMS CHARGES

You may have to pay additional taxes or import duties depending on your country. Island Luxe is not liable for any additional taxes or duties incurred by your country. Please contact your local customs for more information.

DAMAGED PARCELS

Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is any sign of damage, please document it by taking multiple photos and recording time and date to which you picked up your parcel.

If there is a damaged item, please retain all packaging, document the damage with photos, and contact us immediately at website@islandluxe.com.aureturns@islandluxe.com.au 


ENQUIRY ONLY ITEMS

Please note some of our items online will not be available for purchase via the website. This is due t the nature of the item perhaps requiring more technical shipping details via. removals services or logistics. If this is the case please follow the prompts and one of our staff members will be in touch to help arrange the item you are inquiring about.